ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked:
Shipping is Free within the US.
ALL orders ship from Burbank California.
Do you ship internationally?
Yes, We ship worldwide.
International shipping cost depends on your location and the shipping service you choose.
How long does shipping take?
We have 2 business days handling policy but most orders will ship out the same day.
All orders will be verified by a tracking number sent to your email at the time of shipment.
Will I be charged taxes?
Our company is registered in Pennsylvania therefore we charge 8% Sales Tax for all Pennsylvania made orders.
Who pays for Customs tax?
When our goods move from the US to any foreign country , they are being IMPORTED by you, therefore Any order being shipped outside the US is subject to that country's customs tax upon acceptance of your package,these charges are not related to us and are the tax the country you shipped your order to charges you for importing the item from the US,each conutry's tax is different.
WARRANTY & PAYMENT
What are your warranty terms & conditions?
On top of our 365 days return policy,
The brands we partnered up with provide you a 1 year manufacturer warranty on electrical tools so if you have used the product and it has malfunction you would still be able to contact the manufacturer and use the 1 year manufacturer warranty.
Look for the *1 year manufacturer warranty* slogan on each listing.
What forms of payments do you accept?
We accept PayPal,Visa,Mastercard,American Express and Discover.
Still got questions? Contact us>
Are the products you sell authentic?
Yes,all of the products we sell are authentic and purchased directly from the manufacturers. We are authorized sellers of all the products we carry on our site.
Will your electric powered products work outside the US?
Yes,our products comes with a US plug but all of the electric powered products we carry are dual voltage
110-240v,this means they will work worldwide with the proper adapter.
RETURNES - 365 DAYS
What is your returns policy?
Returns are accepted 365 days from the day of purchase.
Returned products should be unused and in original packaging.
Buyer pays return shipping.
Returns will be resolved by money back once the return is accepted.
If you are not 100% satisfied with your purchase, (no matter the reason) you can return the product to us and get a full refund (All items returned must be in their original packaging and not used).
We believe that in order to get the best online shopping experience in the world, we must allow you to return the product within 365 days after purchase. All we ask is that you send the items back to us in the original packaging, and that the merchandise is in the same condition as when you received it. Once the product has been returned, it is reviewed by our sorting center (usually within 72 hours), after which your credit card will be automatically credited with a full refund.
Please note! The refund is only for the value of the product and does not include a refund of shipping if any paid by the customer.
How to Return?
If you are returning an unused item within the return policy guidelines please email us via our CONTACT US page.